Hotel Res Web System Overview
This section provides a high-level overview of how the Hotel Res Web system works from a hotels perspective.
First, the hotel would create a new user account as an Admin. Next, you would create, setup, and configure a reservable item provider page.
You can add all of your rooms and store items that are available.
You can also specify which rooms are reservable and which store items are for sale and in stock.
Customers can then start placing orders and making reservations online.
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When setting up your hotel page, there are some concepts that are worth mentioning. First, the concept of 'hotel' refers to the uppermost object that will store everything else underneath it.
The next levels are 'reservable item groups' which are a way of grouping reservable items such as rooms.
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Orders, Reservations, and Receipts
As customers start to make purchases, there are three things that the purchases will result in: orders, reservations, and receipts. Each of these will have a unique number once a customer checks-out and completes their purchase. An order includes everything that a customer had in their shopping cart covers the entire purchase. An order might have just a reservation, or it might include multiple reservation reservations, and some store items. Each item reserved in the purchase will get its own reservation number. Store items that were purchased will get one receipt number per order and covers all of the store items on that order. As an admin or employee, you can search for purchases based on each of these numbers and can easily navigate between items on an order.
Receiving Orders, Reservations, and Payments
Once your are all setup, you are ready to start receiving orders and reservations! You can setup email and text alerts within the system to let you know when new reservations and purchases are made. The Hotel Res Web system is mobile device friendly so customers can purchase items and make reservations from their favorite device whether it's a desktop, laptop, tablet, or smartphone.
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Managing Orders, Reservations, and Cancellations
Now that you are receiving orders and reservations, it's time to view and manage them.
There are several self-service reports available within the system. You can set specific report parameters, generate the report, and then download it in Excel or PDF format.
Detailed sales reports are available as well as a customer list report which provides customer level information based on customers that have made purchases with you.
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