Hotel Res Web
System Overview









































Hotel Res Web System Overview

This section provides a high-level overview of how the Hotel Res Web system works from a hotels perspective. First, the hotel would create a new user account as an Admin. Next, you would create, setup, and configure a reservable item provider page. You can add all of your rooms and store items that are available. You can also specify which rooms are reservable and which store items are for sale and in stock. Customers can then start placing orders and making reservations online.

The system is completely free for hotels to use. However, there is a small fee for customers reserving online. Click the link below to learn more about the fee.

Learn More About Costs



Setup

When setting up your hotel page, there are some concepts that are worth mentioning. First, the concept of 'hotel' refers to the uppermost object that will store everything else underneath it. The next levels are 'reservable item groups' which are a way of grouping reservable items such as rooms.

Within groups, you can specify what type of rooms you want to reserve such as standard, suite, etc. You can specify different rates and settings for each type. Next, add the individual rooms to your page and associate them to their relevant types. If you need help setting up your page or have a lot of rooms, we can help! Just email us at support@hotelresweb.com.

Other things to setup with your page include adding employees, adding any discounts you would like to offer customers, and adding holiday dates. Dates that are designated as holidays allow you to charge a different rate.

Now that your page is all setup and ready to go, decide if you want customers to shop and reserve directly at HotelResWeb.com or if you want to add the reservation system to your website. It's really easy to add the reservation system into your website using the plugin feature. To learn how to do this, check out the plugin page which explains how.

Learn More About the Plugin



Orders, Reservations, and Receipts

As customers start to make purchases, there are three things that the purchases will result in: orders, reservations, and receipts. Each of these will have a unique number once a customer checks-out and completes their purchase. An order includes everything that a customer had in their shopping cart covers the entire purchase. An order might have just a reservation, or it might include multiple reservation reservations, and some store items. Each item reserved in the purchase will get its own reservation number. Store items that were purchased will get one receipt number per order and covers all of the store items on that order. As an admin or employee, you can search for purchases based on each of these numbers and can easily navigate between items on an order.




Receiving Orders, Reservations, and Payments

Once your are all setup, you are ready to start receiving orders and reservations! You can setup email and text alerts within the system to let you know when new reservations and purchases are made. The Hotel Res Web system is mobile device friendly so customers can purchase items and make reservations from their favorite device whether it's a desktop, laptop, tablet, or smartphone.

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Managing Orders, Reservations, and Cancellations

Now that you are receiving orders and reservations, it's time to view and manage them. There are several self-service reports available within the system. You can set specific report parameters, generate the report, and then download it in Excel or PDF format. Detailed sales reports are available as well as a customer list report which provides customer level information based on customers that have made purchases with you.

Managing orders, reservations, and receipts within the Hotel Res Web system is easy. Simply search for an item and make any neccessary updates. Reservation changes are also easy to do. Simply pull up the reservation, click on 'Change Reservation', search for another available item and then submit the change. Amounts will automatically be adjusted after changes or updates have been made. You can also override any amounts on orders, reservations, and receipts if needed.

Cancellations happen. Thankfully, the system provides an easy way for cancelling orders or reservations. If a customer made payments and is due a refund, this will be identified within the system. Admins and employees can then easily issue a refund to customers using PayPal. Refunds may result from an order or reservation change, or because of a cancellation. To learn more about how cancellations work, click the button below.

Learn More About Cancellations



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